Q1: Can you share a brief overview of IGT Solutions and what differentiates you from your competitors?
-IGT Solutions is a global leader in customer experience and digital transformation, specializing in next-generation outsourcing services enhanced by generative AI and human-centric innovation. Our unique strengths include a robust talent pipeline, multilingual support, and strategic operations in business-friendly markets like Egypt, enabling us to efficiently serve our global clients.
Q2: What are the most significant changes you’ve observed in the industry over the past year?
-The outsourcing industry is witnessing remarkable growth, especially in Egypt, where the number of global delivery centers has tripled over the last three years. This trend indicates a growing trust in regional outsourcing hubs, particularly for high-value services like software engineering and AI.
Q3: How is IGT Solutions leveraging technology to enhance its service offerings?
-We harness the power of generative AI and advanced data analytics to improve our services. This strategic technological integration allows us to deliver innovative, tech-driven solutions that cater to the evolving needs of our clients across diverse sectors such as travel, banking, and e-commerce.
Q4: How has IGT Solutions performed in the last fiscal year, and what key factors contributed to this performance?
– We’ve seen strong performance, attributed to our dedication to cultivating local talent and making strategic investments in Egypt. Our new Cairo office is set to increase our workforce from 450 to 2,000 professionals by 2027, underscoring our commitment to innovation and job creation in the region.
Q5: What challenges do you foresee in the industry, and how is IGT Solutions preparing to address them?
-A key challenge is remaining competitive in a rapidly evolving market. To tackle this, IGT Solutions is committed to continuous talent development and investing in modern infrastructure to ensure we lead in high-value service delivery.
Q6: How does IGT Solutions ensure that it remains customer-centric in an ever-evolving market?
– Customer-centricity is achieved by consistently adapting our services to meet client demands. Our multilingual service center, supporting over eight languages, positions us to respond to diverse client needs, thereby delivering exceptional customer experiences.
Q7: What are the strategic priorities for IGT Solutions in the coming years?
Our focus areas include expanding our workforce in key markets like Egypt, investing in talent development with an emphasis on AI and digital operations, and enhancing our service offerings through innovative technologies.
Q8: Can you elaborate on IGT Solutions’ commitment to sustainability and corporate social responsibility?
-While specific initiatives weren’t outlined, our growth strategy inherently supports corporate responsibility by contributing to the digital economy and fostering local talent. We are dedicated to supporting communities through job creation and comprehensive training programs.
Q9: What message would you like to convey to your stakeholders and clients as we navigate through these changing times?
– We are enthusiastic about our expansion and the opportunities it brings. Our commitment to providing world-class, technology-driven services , and we look forward to fortifying our partnerships and contributing to the growth of the digital economy in Egypt and beyond.
