Tanmeyah, a subsidiary of EFG Finance, an EFG Holdingcompany, and a provider of innovative, integrated financial solutions for micro and small business owners and entrepreneurs, announces that it has been awarded the Gold-level Client Protection Certification from MicroFinanza under the CERISE+SPTF standards. This initiative, in collaboration with the International Finance Corporation (IFC) and the Egyptian Federation for Financing Medium, Small and Micro Projects, recognizes its commitment to responsible finance and places client protection at the heart of its operations.
The certification marks a significant milestone in Tanmeyah’s journey to strengthen and embed client protection practices across the organization. Through the process, Tanmeyah assessed and enhanced its policies, procedures, and practices, incorporating recommendations to further strengthen its microfinance services and ensure that client needs, rights, and welfare remain at the center of its business.
The Certification covered key areas including appropriate product design and delivery, prevention of over-indebtedness, transparency and responsible pricing, fair and respectful treatment, privacy and data protection, complaints resolution, and the integration of client protection principles across governance and human resources.
Aladdin ElAfifi, Chairman of Tanmeyah and CEO of EFG Finance, commented: “We are proud of Tanmeyah’s achievement of the Gold Client Protection Certification, which reflects our long-standing commitment to responsible finance and putting our clients at the center of our business. This recognition is a testament to the progress we have made in strengthening our practices and governance, and to the dedication of our teams and partners. We remain committed to continuously raising our standards, strengthening client trust, and ensuring that client protection remains fundamental to Tanmeyah’s sustainable growth and long-term impact.”
Waleed Rammah, CEO & Managing Director of Tanmeyah,added: “We are proud to have been awarded the Gold Client Protection Certification, marking an important milestone in our journey to embed responsible finance and client protection at the heart of our business. Our collaboration with IFC and MSMFhas strengthened our practices and reinforced our responsibility toward the clients and communities we serve. We believe responsible finance is fundamental to sustainable growth. Thatclient protection is a continuous commitment to improving how we design products, serve clients and customers, and build lasting relationships. This achievement reflects the dedication of our teams and partners. We remain committed to continuously raising our standards and keeping integrity, transparency, accountability, and client-centricity at the core of everything we do.”
The certification represents the culmination of a multi-year effort to strengthen Tanmeyah’s client protection framework and integrate these principles across the Client journey, while continuously using client feedback to enhance products, services, and client experience.
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About Tanmeyah:
Tanmeyah is one of Egypt’s leading providers of innovative and integrated financial solutions for small business owners and entrepreneurs. Founded in 2009 and acquired by EFG Finance, an EFG Holding company, in 2016, Tanmeyah offers a comprehensive range of products and services specifically designed to empower entrepreneurs in underserved areas and communities across Egypt. These include financing solutions, insurance services, and digital payment tools, delivered through its extensive branch network and digital platforms, and in collaboration with strategic partners—enabling clients to grow and manage their businesses effectively.
This is rooted in the company’s role in supporting the local economy, combating poverty, raising financial literacy, and elevating the well-being of underserved communities.
Through ongoing digital transformation and promoting cashless transactions, Tanmeyah also helps reduce carbon emissions and expand financial inclusion.
Since its inception, Tanmeyah has issued nearly 3 million financing facilities for projects of various sizes and sectors. The company currently operates more than 350 branches across 25 Egyptian governorates, serving more than 10,000 new clients each month, and is supported by a team of nearly 5,000 employees.
Learn more at www.tanmeyah.com
About EFG Holding:
EFG Holding (EGX: HRHO.CA – LSE: EFGD) is a financial institution that boasts a legacy of more than 40 years of success in five countries spanning two continents. Operating within three distinct verticals — the Investment Bank (EFG Hermes), Non-Bank Financial Institutions (NBFI) (EFG Finance), and Commercial Bank (Bank NXT) – the company provides a comprehensive range of groundbreaking financial products and services tailored to meet the needs of a diverse clientele, including individual clients and businesses of all sizes.
EFG Hermes, the leading investment bank in the Middle East and North Africa (MENA), offers extensive financial services, encompassing advisory, asset management, securities brokerage, research, and private equity. In its domestic market, EFG Holding serves as a universal bank, with EFG Finance emerging as the fastest-growing NBFI platform, comprising Tanmeyah, a provider of innovative and integrated financial solutions for micro and small business owners and entrepreneurs; EFG Corp-Solutions, which provides leasing and factoring services, Valu, a universal financial technology powerhouse, Bedaya for mortgage finance, Kaf for insurance, and EFG Finance SMEs,
which provides financial services for small and medium enterprises. Furthermore, the company delivers commercial banking solutions through Bank NXT, an integrated provider of retail and corporate banking products in Egypt.
Proudly present in: Egypt | United Arab Emirates | Saudi Arabia | Kuwait | Bahrain |
Learn more about us at www.efgholding.com
